Product Information: On BeneliHome disclosed the essential characteristics for further information or questions about existing information please send an email to BeneliHome via firstname.lastname@example.org
All prices on BeneliHome stated in Danish kroner (DKK) and include 25% VAT. All prices are current prices and are updated regularly, because the site is updated daily.
By bank transfer, check electricity. the like. you are not protected by the Opposition scheme.
MobilePay no fee
Cash on pickup
You must know every purchase accept the terms of trade conditions. You are encouraged to read the terms carefully and familiarize yourself with the obligations and rights that the conditions give you.
On BeneliHome purchase agreements with children and adolescents under 18 years only by parents or others who may legally act on the child or young person's behalf.
All contracts concluded in Danish.
All orders to be sent will be charged shipping costs at prices starting from 60kr
Offer not valid in Greenland, abroad and in the Faroe Islands. When collecting the goods from BeneliHome there is no collection fee.
If you want your order delivered, no one is at home (flex delivery), you must write in customer comments:
"May be made without acknowledgment" or eg "Put it in the garage."
With Post Denmark delivered the goods the day after dispatch. Goods supplied with fragtbil, delivered to the first door on the ground floor.
Delivery times: 80% of the products you find in our store are usually delivered within 1-3 days, 15% have a delivery time of 4-12 days and 5% are goods to be home from abroad or produced only here it will typically take about 14-30 days
We advise all our customers to wait to order a plumber for the item is received and confirmed in good condition.
To make a purchase on BeneliHome you through 5 steps.
1. Find the item you want and put them in the shopping cart, then go to the basket.
2. Enter your personal information.
3. Select payment and shipping method.
4. Read and accept our terms and conditions.
5. Check that all information is correct and approve the amount.
THE COMPLAINTS OR MISDELIVERY
All products are covered by purchase Act on 24 month warranty. The warranty means that you as a customer can complain about the deficiencies of the product which occurred within 24 months after purchase. However, it is a prerequisite that these defects are not caused by your incorrect use of the product or other injurious behavior that has led to shortages
BeneliHome be contacted before the goods are returned. Have you received defective or wrongly delivered goods or wish to complain about a product, we recommend that you use our return form, indicating the error and copy of the original receipt, to provide a faster casework. After you have used our complaint form to create a claim, you will be contacted by BeneliHome soon as possible. We will then give you instructions about the further process.
If you discover a defect in the product, you must complain within a reasonable time. If you wait too long, you may lose your right to have the defect remedied. This can occur if more than two months after you notice the defect to you complain. If the product has been damaged during transport, it is best to complain immediately - within 48 hours of receipt.
If we help with your complaint in the form of sending you a replacement part, it is to accelerate the complaint. If you can not change parts, please notify us and we will send you a return label for the defective product.
We also HIGHLY recommend that you do not take a product into service until the claim is finalized.
We receive no parcels without delivery or packages sent by fax. COD.
RETURN / WITHDRAWAL
You as a consumer 14 days to cancel when you shop with us.
The withdrawal period will expire 14 days after the day you received your item, or get the last good physical possession when it comes to an agreement on several items that have been ordered in one order and delivered separately.
Will consist of multiple lots or pieces, withdrawal period shall expire 14 days from the day you get the last lot or the last part in physical possession.
You must within 14 days of receipt notify us that you want to cancel your purchase. The notification shall be given by mail or. phone: email@example.com. In your message, make us clearly aware that you want to use your right of withdrawal.
You can not undo by simply reject the goods without being given us clear message on this.
Have you returned items you will always receive an email when we receive the product. In the mail you get information about the next steps in dealing with your regrets.
You must send your order back to us without undue delay and within 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs associated with product return shipping. You bear the risk from the time of delivery of the goods.
Missing original packaging may be an impairment, so to be sure to receive all the money back, it is recommended that the product is returned in original packaging. When returning replaced goods so in the manufacturer's original packaging and be securely packed in proper shipping packaging. You may prefer not affixing of stickers or write directly on the manufacturer's original packaging. This must be done on the shipping carton.
Some items may by their nature are not returned by regular mail. This applies to:
Boilers, pipes in all lengths, heavier stuff than 20kg and more items than 2m
The cost for the return expected maximum amount to about kr .: 350 - 1280kr
If we believe that conditions are not met, in order to use this right, we will contact you by. e-mail with the reasons.
Items excluded withdrawal
Delivery of goods made to the consumer's specifications or clearly personalized
Grading, when you send it back
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. You can thus test the product in the same way as if you tried it in a physical store, but you can not take it in actual use.
If the product is proven beyond what has been described above, we consider it as used, which means that you know the chagrin of purchase only get part or none of the purchase amount back, depending on the product's commercial value.
Repayment of the purchase amount
If you regret your purchase, you get the amount you have paid us back. In the event of an impairment, as you are liable to be deducted from the purchase amount.
If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the date we receive notice of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. By bank transfer it is important that we are informed of your registration number and account number.
We may withhold reimbursement until we have received the product, unless you have since been supplied evidence of having sent back the.
If you regret your purchase, the item must be sent to:
Att. Returns Department
We receive no parcels without delivery or packages sent by COD.
HANDLING OF PERSONAL DATA
To enter into an agreement with BeneliHome via website, you must register with the following personal information:
Name, address, telephone number, mail address.
We record of your personal information for the purpose of delivering goods to you. Personal information registered with BeneliHome and stored for 5 years, after which data are deleted.
When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why. Owner Kristian Hyldborg have access to the information recorded about you.
We store or transmit customer information encrypted. The information provided to BeneliHome disclosed or sold in any way to third parties, and we record any sensitive personal information.
On BeneliHome we use log statistics. This is a system that collects information about eg. How many visitors have been where they are coming from and so on. The purpose of Log statistics is to optimize the function of the website for the benefit of customers.
Data Controller is VVSDesign.dk
Your information will not be sold to third parties.
As registered with BeneliHome, you always have the right to object to the registration. You also have the right to inspect the information recorded about you. If you want a copy of the order confirmation you can get this sent to you. You have these rights for Personal Data Act and request in connection therewith addressed to BeneliHome via e-mail: firstname.lastname@example.org
Abuse: Abuse of BeneliHome lead to the police.
If you wish to complain about your purchase, please contact Kristian Hyldborg on email@example.com If we fail to find a solution, you can file a complaint with the Consumer Complaints Board, if the conditions are met.
Competition and Consumer Authority
Carl Jacobsensvej 35
Are you consumer residing in another EU country than Denmark, you can complain to the European Commission's online complaint portal here -http: //ec.europa.eu/odr